Velvet Stripe Duvet

Upon confirmation of the purchase, we ship and send the product via the method you have chosen, through our shipping manager. Shipping methods: Delivering shipments to the requested address within a period ranging from 3 to 5 days.

• To exchange and return is a guaranteed right for all our customers and it includes all the products we display in our store except the seasonal ones.
• All products except the seasonal ones displayed in our store are subject to the exchange and return policy according to the terms and conditions stipulated on this page.
• Return or exchange can be made if the product is in the same original condition as when purchased and is wrapped in the original packaging.
  The exchange or return request will be approved within 3 working days.
  In the event that the return and exchange request is approved, the representative will reach the customer within 3-5 working days.
  Please send a message via the Whatsapp application to the number shown in the shipping policy in order to request a return or exchange or contact us via the Contact Us page in order to request a return or exchange.
• Please photograph the product and send it with specifying the city, address and order number to be replaced with another product in the event that the product is damaged or has a specific defect, or is not used as agreed upon.
• The amount will be refunded to the customer full without shipping cost if the product he received is completely different from the product description on the product page on our website